Terms & Policies
Complete legal framework governing all services provided by DigitalReachPoint, Calle Uría 1, 33003 Oviedo, Spain.
Privacy Policy
DigitalReachPoint, located at Calle Uría 1, 33003 Oviedo, Spain, is committed to protecting the privacy and personal data of all visitors and clients in full compliance with Regulation (EU) 2016/679 (General Data Protection Regulation).
1.1 Data Collection
We collect personal information only when voluntarily submitted through our contact forms, email correspondence, or service agreements. Data collected includes: full name, email address, phone number, and project-related details necessary for service delivery.
1.2 Purpose of Processing
Personal data is processed exclusively for the purposes of: responding to inquiries, delivering contracted services, sending project-related communications, and maintaining legal business records as required by Spanish law.
1.3 Data Retention
Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable legislation. Upon expiration of the retention period, data is securely deleted or anonymized.
1.4 Data Security
DigitalReachPoint implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures are regularly reviewed and updated.
1.5 Your Rights
You have the right to access, rectify, erase, restrict processing, and port your personal data. You may also object to processing and lodge a complaint with the Spanish Data Protection Agency (AEPD). To exercise these rights, contact us at [email protected].
Terms of Service
These Terms of Service govern all engagements between DigitalReachPoint (hereinafter "the Provider"), registered at Calle Uría 1, 33003 Oviedo, Spain, and any client engaging our web design services.
2.1 Scope of Services
DigitalReachPoint provides web design, interface architecture, responsive layout engineering, and related digital design services. Each engagement is defined by a written agreement or confirmed proposal detailing deliverables, timelines, and pricing.
2.2 Payment Terms
Invoices are payable within 14 days of issuance unless otherwise specified in the project agreement. A 50% deposit is required before work commences on projects exceeding €500. Late payments may incur a 2% monthly administrative charge.
2.3 Intellectual Property
Upon full payment, all design deliverables and associated intellectual property are transferred to the client. DigitalReachPoint retains the right to display completed work in portfolios and marketing materials unless explicitly prohibited in writing.
2.4 Project Timeline
Timelines are estimates provided in good faith. Delays caused by client-side factors (late feedback, content delivery, approval bottlenecks) may extend project completion dates proportionally. DigitalReachPoint will communicate any delays promptly.
2.5 Limitation of Liability
DigitalReachPoint's total liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We are not responsible for indirect, incidental, or consequential damages arising from service use.
Refund Policy
DigitalReachPoint, Calle Uría 1, 33003 Oviedo, Spain, maintains the following refund and reimbursement terms for all web design services.
4.1 Deposit Refunds
The initial 50% deposit is fully refundable if the client cancels the project before any design work has commenced. Once work has begun, the deposit becomes non-refundable as it covers initial planning, research, and resource allocation.
4.2 Milestone-Based Refunds
For projects structured around milestones, refunds for completed milestones are not available. If a project is terminated mid-way, the client is entitled to receive all deliverables completed up to the last paid milestone.
4.3 Dissatisfaction Claims
If a client is dissatisfied with delivered work, they must notify DigitalReachPoint within 7 business days of delivery. We will undertake reasonable revisions at no additional cost to address concerns within the original project scope.
4.4 Refund Processing
Approved refunds are processed within 10 business days via the original payment method. DigitalReachPoint reserves the right to deduct administrative costs for processing refunds where applicable under Spanish consumer protection law.